CVS/pharmacy Stores Return and Refund Policy
Returning nonprescription items in store or online
We reserve the right to limit or refuse any refund or exchange. All returns or exchanges are subject to a third-party verification process.
Other Important Information
If you have questions or concerns about prescription items in your order, call Customer Care at 1-888-607-4CVS (1-888-607-4287). Due to legal restrictions, prescription medications ordered online can't be returned to CVS Pharmacy stores.
100% satisfaction guarantee on CVS Pharmacy Brand products
All CVS Pharmacy Brand products are 100% satisfaction guaranteed or your money back. If you're dissatisfied for any reason, you can return the CVS Pharmacy Brand product (opened or unopened) along with your receipt or invoice to any CVS Pharmacy store.
To return the item by mail, call Customer Care at 1-888-607-4CVS (1-888-607-4287). We'll work to ensure that both your return and credit refund are processed accurately.
This guarantee is subject to successful completion of a third party return authorization process. Additional information about that process can be found in the Return Policy, download PDF.
100% satisfaction guarantee on beauty purchases
Be 100% happy or receive 100% money back on any beauty products. If you're dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS Pharmacy store.
To return the item by mail, call Customer Care at 1-888-607-4CVS (1-888-607-4287). We'll work to ensure that both your return and credit refund are processed accurately.
download pdf Dear Valued Customer,
Thank you for contacting CVS/pharmacy. I am in receipt of your recent e-mail.
Our general return policy would be to return the product to your local CVS/pharmacy with your receipt for a refund or exchange within 60 days. You would be refunded with the same form of payment used to make the purchase. Returns without a receipt would be considered on a case by case basis by the Store Manager. For an item purchased with coupons or Extra Bucks, the amount of the coupons would be provided on a CVS money card.
Again, thank you for contacting us; we appreciate the opportunity to address your concerns.
